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Privacy Policy

Last updated: 18 May 2026

1. Introduction

Pro Business IT Solutions (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pro-business.co.uk or use our IT services.

We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Information

Data Controller: Pro Business IT Solutions

Address: Manchester, United Kingdom

Email: info@pro-business.co.uk

Phone: 0161 519 0764

2. Information We Collect

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name
  • Business Information: Company details, job title, business requirements
  • Communication Records: Messages sent through contact forms, emails, or phone calls
  • Service Information: Details about IT services requested or provided

2.2 Information Collected Automatically

  • Website Usage Data: Pages visited, time spent, click patterns
  • Technical Information: IP address, browser type, device information
  • Cookies and Tracking: Session cookies, analytics cookies (see Cookie Policy below)

2.3 Information from Third Parties

  • LinkedIn: Professional information when connecting through LinkedIn
  • Partners: Referral information from business partners
  • Public Sources: Publicly available business information

3. How We Use Your Information

We process your personal information for the following purposes under the following lawful bases:

Service Provision (Contract Performance)

  • Providing IT support, managed services, and technical solutions
  • Setting up and maintaining IT infrastructure
  • Responding to service requests and support tickets
  • Managing customer accounts and billing

Communication (Legitimate Interest)

  • Responding to enquiries and providing quotes
  • Sending service updates and technical notifications
  • Providing customer support and technical guidance

Marketing (Consent)

  • Sending newsletters and service updates (with your consent)
  • Sharing relevant industry insights and whitepapers
  • Inviting to events or webinars

Legal Compliance (Legal Obligation)

  • Maintaining records for tax and accounting purposes
  • Complying with regulatory requirements
  • Responding to legal requests and investigations

4. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information in certain circumstances
Right to Restrict Processing: Request limitation of how we use your information
Right to Data Portability: Request transfer of your data in a structured format
Right to Object: Object to processing based on legitimate interests or marketing

Exercising Your Rights

To exercise any of these rights, contact us at info@pro-business.co.uk. We will respond within one month and may request verification of your identity.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

Technical Safeguards

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Multi-factor authentication
  • Network Security: Firewalls and monitoring
  • Regular Updates: Security patches

Organisational Measures

  • Staff Training: Regular data protection training
  • Access Limitations: Need-to-know basis
  • Incident Response: Breach procedures
  • Regular Audits: Security assessments

6. Data Retention

We retain your personal information only as long as necessary:

Data Type Retention Period
Active Customers Service relationship + 7 years
Prospects/Enquiries 3 years from last contact
Marketing Communications Until consent withdrawn
Financial Records 7 years (UK tax requirements)

7. Cookies and Tracking

Our website uses cookies and similar technologies:

Essential Cookies: Necessary for website functionality (cannot be disabled)
Analytics Cookies: Help us improve user experience (you can opt out)
Marketing Cookies: Used for advertising (requires consent)

8. Contact Us and Complaints

Contact Information

📧 info@pro-business.co.uk

📞 0161 519 0764

📍 Manchester, United Kingdom

ICO Complaints

If not satisfied with our response:

🌐 ico.org.uk

📞 0303 123 1113

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This Privacy Policy demonstrates Pro Business IT Solutions’ commitment to protecting your privacy and complying with UK data protection laws. We regularly review and update our practices to ensure continued compliance and protection of your personal information.